Stored locally in your browser. Sent only to Anthropic's API for call grading.
Upload OCR LFW Frontline by CC Agents
Drag & drop or click — .xlsx export from Convoso
Push agents from Phase 1 to build the coaching queue.
No graded calls yet. Queue transcripts in Phase 2 and click “Grade Calls” — results appear here, sorted worst score first.
No coachings created yet. Select graded calls in the Graded Calls phase and click "Create Coaching" — the combined in-depth analysis appears here.
Agent Progress