Stored locally in your browser. Sent only to Anthropic's API for call grading.
Upload OCR LFW Frontline by CC Agents
Drag & drop the weekly export here, or click to browse
.xlsx.xlsSalesforce joined report
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Select agents in Weekly Review and hit Coach agents. Each one lands here ready for Convoso pulls or pasted transcripts.
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Queue transcripts in Call Queue and click Grade calls. Results land here grouped by agent, worst score first.
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Select graded calls and click Create coaching. The combined analysis and a print-ready coaching document appear here.
Agent progress